Refund & Support Policy

At Strong 8K (8kstronge.net), we aim to deliver exceptional streaming reliability through our high-capacity server infrastructure. We understand that local setup parameters, device settings, or ISP constraints can occasionally impact streaming performance. This Refund Policy outlines how refund requests are evaluated and processed fairly.

To ensure complete customer satisfaction, we strongly encourage all prospective subscribers to request a Free Trial prior to purchasing long-term plans (such as 3, 6, or 12-month packages). Testing your setup beforehand confirms player compatibility, internet bandwidth capacity, and channel lineup expectations with zero risk.

Refund claims must be submitted within 7 days of your initial purchase confirmation. To qualify for a refund, the following criteria must be met:

• Server-Side Failure: Persistent service interruption originating directly from our server network that our technical support team is unable to resolve within 48 hours.
• Non-Activation: In the rare event that account credentials (Username, Password, or M3U line) are not generated or delivered following confirmed payment verification.
• Support Engagement: You have reached out to our 24/7 technical desk via WhatsApp or email to attempt basic troubleshooting steps (URL recheck, player settings, or DNS change).

Refunds cannot be issued under the following conditions:

• Local ISP Throttling: Slow broadband speed, bandwidth limits, or local ISP blocking that can be resolved using an encrypted network or VPN.
• Device Incompatibility: Client attempts to install on unsupported legacy hardware without verifying specifications.
• Change of Mind: Requests submitted simply due to personal preference after active access has been utilized for multiple days.
• Multi-Device Violation: Suspension caused by simultaneous streaming beyond the purchased connection limits.
• Reseller Credits: Wholesale credit allocations delivered to reseller dashboards are non-refundable once credit balance is provisioned.

If you meet the eligibility criteria, please contact our support team with your order reference number, registered email address, and a brief description of the technical issue encountered. Approved refunds are credited directly to the original payment method within 3 to 7 business days depending on your banking provider.